St. Louis Cardinals 2022 Custom Name OW Shoes
Standard Shipping
Estimated arrival in 8 to 12 days
Free Returns & Exchanges in the U.S.
All of our Sneakers are custom-made-to-order and handcrafted to the highest quality standards.
- Lightweight construction with breathable mesh fabric for maximum comfort and performance.
- Lace-up closure for a snug fit.
- High quality EVA sole for traction and exceptional durability.
Please allow 5-7 days to receive a tracking number while your order is hand-crafted, packaged and shipped from our facility. Estimated shipping time is 2-4 weeks.
NOTE: Please measure your foot and compare your foot length with the size chart on our description. Thank you so much!
Order Changes & Exchanges
Please review your order details—such as size, design, and quantity—carefully before confirming. We cannot accept returns or exchanges for incorrect selections like item type, size, design, or address.
If you notice an error, you have a 6-hour window from order placement to cancel and reorder correctly. For any questions before placing your order, please contact us. Your satisfaction is our priority.
Canceling Orders
You can cancel your order within 6 hours of placement. After this period, your order may already be in processing or shipping stages.
A 10% cancellation fee of the total order value will apply. To cancel your order, please email us at [email protected].
Return Window
You have 30 days from the delivery date to return an item. After this period, orders are considered accepted, and refunds will not be provided.
Eligible Conditions for Returns
- Item arrived damaged or broken
- Received design differs from what was ordered
- Size or material is not as ordered
- Incorrect product delivered
- Product description does not match the item received
Condition of Returned Items
- Items must be in original condition and packaging
- Items cannot be worn, washed, or altered
- Defects must be due to our error
- Original tags must be intact
- Minor issues, such as stray threads, are not eligible
Required for Refunds
- Shipping label/receipt
- Proof of purchase
- Evidence of defects
- Relevant email screenshots
Return and Refund Process
- Email your refund request and documentation to [email protected].
- Our Customer Service team will review and respond within 2-3 business days.
- We will provide instructions based on your specific case.
Note: Refunds require confirmation of return eligibility.
Return Shipping Costs
The customer is responsible for return shipping costs. This amount will not be deducted from your refund.
Refund Processing Time
Once we receive your returned item, please allow up to 2 business days for processing. You will be notified via email, and we will issue a full refund, including any original shipping fees.
Awaiting Your Refund?
- Verify your bank account details.
- Contact your credit card company, as processing times can vary.
- Refunds typically take 10-15 days to appear, depending on your card provider’s policies.
- If you still do not see the refund after following these steps, email [email protected]. We will respond within 2-3 business days.
Important Notes
- Our return policy is valid for 30 days from delivery. After this, orders are considered accepted, and refunds cannot be provided.
- Returns or exchanges are only accepted within the 30-day window. Returns are free of additional fees, except for return shipping costs.
- We are not responsible for returns lost or damaged in transit or those made without proper communication.
Contact us
Shipping Information
At Ainstais, we prioritize fast and reliable delivery of your purchases through top-quality shipping services.
Shipping Time
Total Delivery Time = Processing Time + Shipping Time
Delivery Phases
- Processing Time: Includes order verification, assembly, and pre-shipment steps. This can vary based on your location and our processing efficiency.
- Shipping Time: Begins after processing and depends on the shipping method and destination.
Please note that our order cutoff time is based on (GMT-08:00) Pacific Standard Time. Delivery times may be longer during busy periods or promotional events.
We use USPS, UPS, FedEx, and DHL... Delivery times combine both processing and shipping periods.
Estimated Delivery Timeframes
| PRODUCT TYPE | PROCESSING TIME | SHIPPING TIME | TOTAL DELIVERY TIME |
|---|---|---|---|
| Custom Sneakers & Shoes | 1-2 days | 6-7 days | 7-9 business days |
| Apparel | 1-2 days | 6-7 days | 7-9 business days |
Shipping Costs
- Standard : $6.49 (For United States, Australia, Canada, United Kingdom, New Zealand,...)
Tracking Your Package
- You will receive an email with a tracking number once your order ships.
- Check tracking status on our website.
- Carriers may take 2-3 business days to update tracking info. Contact [email protected] if there are no updates after 5 business days.
Shipping Delays
- If your order is not delivered within 45 calendar days, contact us at [email protected] for a full refund.
- Notify us of any unexpected delays so we can assist. We aim to respond within 12 hours.
Undelivered Packages
- If tracking shows delivered but you cannot locate the package, check the delivery location thoroughly.
- Contact the shipping carrier for assistance.
- If the issue persists, email [email protected].
Incorrect Addresses
- We cannot guarantee delivery to incomplete or incorrect addresses.
- Double-check your shipping details at checkout and notify [email protected] immediately if there are any errors.
Duties & Taxes
- Customers are responsible for any duties, taxes, or fees imposed by the destination country.
- Footgearlocker is not liable for customs fees if the package is rejected or delivery fails after multiple attempts.
- We reserve the right to cancel orders at our discretion without guaranteed refunds.
